Privacy Policy

We collect information you provide directly when you contact us, request a quote, apply for a role, or submit a referral. We also collect limited data automatically when you visit our website.

• Name, email address, phone number, and company name submitted via any Softnixt form
• Project requirements, messages, and documents you share with us
• LinkedIn profile URLs or portfolio links you choose to include
• Browser type, operating system, pages visited, referring URLs, and session duration (collected automatically)
• Approximate location inferred from your IP address

We use the information we collect solely to operate and improve our services. We do not sell your data to third parties.

• To respond to enquiries, send proposals, and communicate about potential or active projects
• To process job applications and referral submissions
• To send transactional emails such as receipt confirmations or project updates
• To analyse how our website is used so we can improve its content and performance
• To comply with legal obligations and enforce our agreements

Where applicable under GDPR and equivalent data protection law, we process your personal data under the following legal bases:

• Contractual necessity — to respond to your enquiry and deliver services you've requested
• Legitimate interests — to improve our website and understand how visitors use it
• Consent — for any marketing communications (you may withdraw consent at any time)
• Legal obligation — where we are required to retain or disclose data by law

We use a small number of trusted third-party services to operate our business. These services may process your data on our behalf:

• Google Analytics — for anonymised website usage statistics (IP anonymisation enabled)
• n8n — our workflow automation platform used to route and store form submissions
• Email service providers — to send and receive project-related communications
• Cloud hosting providers — for secure hosting of our website and infrastructure

We do not sell, rent, or share your personal data with advertisers or unrelated third parties.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Enquiry and contact form data: up to 3 years from last contact, unless a project engagement begins
• Active project data: retained for the duration of the engagement plus 5 years for contractual and legal purposes
• Job application data: 12 months from submission, unless a hiring process is initiated
• Analytics data: aggregated and anonymised; raw session data is not retained beyond 14 months

You have the following rights regarding your personal data. To exercise any of them, email us at contact@softnixt.com.

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no legal basis for us to retain it
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Restriction — ask us to limit how we process your data while a dispute is resolved

We will respond to all verifiable requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

We implement technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. No method of electronic transmission or storage is 100% secure; we cannot guarantee absolute security, but we take it seriously and review our practices regularly.

We use cookies to understand how visitors use our website. For full details on what cookies we set and how to manage them, please read our Cookie Policy at softnixt.com/cookies.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect when the policy was last revised. Material changes will be communicated via a notice on our website. Your continued use of softnixt.com after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the data we hold, please contact us at contact@softnixt.com. We aim to respond to all data-related enquiries within 3 business days.